Returns and Exchange
As our sales are cash on delivery, we allow full checking and trial of products before payment. In case the product does not match your expectations in terms of size or quality , you can simply handle courrier charges and return the item at the same time with our courrier.
In case the courrier leaves we allow full refund within 3 days and exchange within 1 week .
Your item must be unused and in the same condition that you received it. Please contact Artsy customer support to return/exchange with your reason why.
Same applies to items on sale.
You will be responsible for paying for shipping/postage back to return address.
We regret that earings and swimsuits cannot be returned unless faulty, and cannot be exchanged for hygeine reasons
To return your product, you should mail your product to: 6 Bahgat St, Heliopolis, 11351 Cairo, Egypt
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.